Reviews for American Restoration

Reviewed By: Shirlene Gray
Location: Indian Trail, NC 28079

Please rate the quality of service you received? 5 Stars5
Please rate our cleanup process? 5 Stars5
Was our staff friendly and courteous throughout the duration of the work? 5 Stars5
How likely are you to refer American Restoration to family, friends, or colleagues? 5 Stars5
Comment Due to a plumbing issue we had about 2 hours worth of cold water running from a shower plumbing pipe down into the garage below. The water also ran into closets, hallways, and bathrooms. Our plumber's insurance company is the one who obtained American Restoration. Jacob Lemley called us to tell us that his crew was on their way and gave me number to reach him at any time during the process. The initial team, as well as those that followed, came from Shelby which was 1 1/2 hours away. Eric VanDyke and his team, Jeremy Lookabill and Caleb Edmondson did an awesome job reviewing the damage and working with my husband to get a pre- game plan going. Even though it was after 5:00, the guys had awesome work ethics and attitudes. Jacob followed the next day along with Eric and Jeremy L to further along the game plan of drying us out. They did so in order for us to have access to the areas of the house we needed. Eric then transitioned us to Jeremy Jann and Michael, who was in training.
The equipment dried us out within the time estimated. Jeremy was efficient on the exit plan. All of these guys were awesome. We so appreciated the way they were professional and no "salesman" ship was witnessed. Wholeheartedly would encourage you to employ their services.
Overall Rating 5 Stars

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