Reviews for American Restoration

We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.

Robin S. Boiling Springs, SC Posted on May 10th, 2022	Dusty and William were fantastic! They arrived on time and were so professional. We recently purchased a home and needed our ducts cleaned. They were fast but thorough. I can already breathe better. I would recommend American restoration to anyone.
Steve V Kings Mountain, NC Posted on May 9th, 2022	I recommend American Restoration to everyone. Jacob, Jose, Dusty, Drew and Jason were very professional and answered our questions. They left the drying equipment in place and checked the moisture levels frequently and only removed the equipment after the moisture was at acceptable levels. We appreciate their due diligence.
Tammi K. Gastonia, NC Posted on May 6th, 2022	I have never dealt with a more friendly and helpful technician - in any field - as with Shawn Richards of American Restoration. He was highly professional, highly informative - he even changed a light bulb for me when I mentioned it had burned out! All service technicians could take lessons from Shawn! Thank you again!
Vincent E. Shelby, NC Posted on Apr 28th, 2022	Today, William, came to my house to pick up laundry, after my wife and I had a fire at our house. William was very polite, professional, and friendly. Thank you William for a job well done. I will definitely recommend American Restoration to anyone. Again, thank you
Jeffrey R Shelby, NC Posted on Apr 23rd, 2022	Dusty an William cleaned our duct work. They very knowledgeable an very professional, they did a great job! Thanks guys.
Z. Vanhook Boiling Springs, NC Posted on Apr 23rd, 2022	Curtis was great. Repairs were completed and the job was completed to our satisfaction.
Allica Cole Clover, SC Apr 22nd, 2022	Called in spoke to Dawn, she was able to help and provide the correct documents my adjuster needed to proceed with repairs. Thank you Dawn
Dawn W Shelby, NC Apr 15th, 2022	Great place to work
Michelle B Lincolnton, NC Apr 14th, 2022	Callef into office to get duct cleaning estimate. Spoke to Dawn, she was so helpful and answered all my questions. Crew showed up and completed work. Hands down will recommend American Restoration.
Dora KayPhillips Shelby Nc Apr 14th, 2022	Wonderful lady first name Dawn she was very courteous extremely helpful and explained everything and answered all of my questions I will remit recommend this company to everyone on me the little lady that answered the phone was outstanding very patient very sweet to me and greeting meSo nice
Cody r Shelby, NC Apr 14th, 2022	Dawn and Kylie are great. Throughly answered all of our questions and concerns
dawn Shelby, NC Apr 14th, 2022	she is funny and she is nice
Cody r Shelby, NC Apr 14th, 2022	Dawn and Kylie are great. Throughly answered all of our questions and concerns
Cody r Shelby, NC Apr 14th, 2022	Dawn and Kylie are great. Throughly answered all of our questions and concerns
Dawn Walker Shelby, NC Apr 14th, 2022
Kay P Boiling Springs, NC Apr 14th, 2022	Dawn is very professional and Fri
Tim Groves Kings Mountain, NC Posted on Apr 14th, 2022	Dusty and William came by today and did a wonderful job. They were both very polite and professional. They did a great job cleaning out our duct work. Would definitely recommend American Restoration.
Lynn M Shelby, NC Posted on Apr 9th, 2022	After a grease fire in my kitchen I had the pleasure of meeting Arasay in the Contents dept and her wonderful team. Most of the fire damage was in the kitchen but the whole house smelled of smoke very badly. After 5 days of crying everytime I went to my house, Arasay and her team came in and did some cleaning in my kitchen and it was the first day I left my house with a smile. Thanks is not enough to repay the way that made me feel. Going forward in the clean up process I have no fear my home will be cleaned beautifully and they will do a magnificent job.
Ann M. Shelby, NC Posted on Apr 7th, 2022	Called in asking about services and spoke to Dawn. She was very helpful. Will recommend this company.
Maurice C Shelby, NC Posted on Apr 7th, 2022	William Jordan did great work and very nice
Morgan C. Shelby, NC Posted on Apr 7th, 2022	As an insurance agent I will always call Dusty Melton when one of my clients has an emergency or claim. He is always responsive and professional.
Jessica D Shelby, NC Posted on Apr 7th, 2022	Dusty came to my house for an emergency and was very kind and professional! Highly recommend!!
T Clemmons Shelby, NC Posted on Apr 7th, 2022	Called in to have duct work done a few months ago. All the work was completed, but I had issues. Dawn assisted with what I needed. Dawn explained everything to me and got someone to come out and take care of everything. I would like to thank her for her dedication and knowledge.
Allica Clover, SC Posted on Apr 4th, 2022	Dusty and Shawn came out to my home bc my upstairs overflowed and onto my downstairs. They got up all the water and the necessary things they needed to do for their part. They both were great especially Dusty.
Patia Monroe Gastonia, NC Posted on Apr 2nd, 2022	I used this company following a humidifier leak in my attic. It was horrible seeing my home in this condition, so it was nice to have such a kind & personable crew working on things. Thanks to my demo team as they jumped on on the job quickly and very professional! Thanks Guys! (Dusty,Jose,Jason,Jacob,Shawn,Curtis and John hood)
Natalie - Tindol Ford/Subaru Gastonia, NC Posted on Mar 31st, 2022	The snow and ice we had in January ripped our roof causing major waterfalls into our showroom. Gastonia Sheet Metal came to the rescue immediately and Jacob with American Restoration was here within 15 minutes of us calling him. We had an estimate of damage and a plan to fix everything that same day! They began work immediately and even put plastic up everywhere to keep the dust from going to other areas of our showroom. Their crews were polite, professional and courteous at all times. When the tear down was complete, their next crew was in replacing sheet rock, carpet and painting. They even hung all the pictures back up (and there were a lot) exactly where we wanted them. Our showroom looks better than ever and the teams at AmRest all worked together to make sure our every need was met. I am so grateful for Jacob, Jose, John, Thomas, Curtis, Austin, Angelo and all the other guys that made this disastrous event tolerable. Thank you for caring about our business and getting us back up and running! Natalie at Tindol Ford Subaru Roush
Jason H Kings Mountain, NC Mar 28th, 2022	Coming home to your ceiling on your floor and water running through your house is devastating. We are so grateful for the work done by American Restoration . Jacob, Jason and John were at our home within an hour of our call and stayed late into the night to start our clean up process. We saw Jason and Jose so much over the next 8 days that they felt like family as they worked to get our home dried out and ready for repair. We hope to never have to work with them again but if another disaster strikes they will be the first team we call.
Jason H Kings Mountain, NC Mar 28th, 2022	Coming home to your ceiling on your floor and water running through your house is devastating. We are so grateful for the work done by American Restoration . Jacob, Jason and John were at our home within an hour of our call and stayed late into the night to start our clean up process. We saw Jason and Jose so much over the next 8 days that they felt like family as they worked to get our home dried out and ready for repair. We hope to never have to work with them again but if another disaster strikes they will be the first team we call.
Chester T Shelby, NC Posted on Mar 25th, 2022	Had water loss in home. American Restoration did the work. Been working with Dawn on our account. She is very helpful and always friendly.
Christian Helms Shelby, NC Posted on Mar 23rd, 2022	Dennis he is very good job
Scott Cooper Lincolnton, NC Posted on Mar 22nd, 2022	Called in to speak with someone about my invoice. Spoke to Dawn and she was able to help me and advised me on what takes place and how the process works. She is very helpful and always friendly.
Kathy S. Kings Mountain, NC Posted on Mar 21st, 2022	Called in to ask about cleaning services and spoke to Dawn. She was very helpful and knowledgeable. I was able to get the duct cleaning scheduled as Dawn helped me pick the right day.
B Taylor Shelby, NC Posted on Mar 17th, 2022	Came in yesterday to make a payment and finally got to meet the lady behind all the emails. Dawn was welcoming, had the biggest smile and introduced herself. She had reached out to me for some help with my adjuster, and I was more than happy to thank her in person for all that she did.
Dora C Cherryville, NC Posted on Mar 15th, 2022	American Restoration did some cleaning when my father passed away. I was so upset and the lady that answered the phone was calm and very understanding. She was able to handle everything. The guys did a great job. Thanks to Dawn for all she did to get the job going. Recommend this company for any services they offer.
Jody Pilkington Shelby, NC Posted on Feb 26th, 2022	Dawn is very professional and knowledgeable.
Debbie Royster Gastonia, NC Posted on Feb 24th, 2022	I recommend American Restoration 10 out of 10. My parents had a water leak and Steve was quick to get out to job and get things cleaned up. I had made a call into the office and the lady that answered the phone Dawn, was so nice, helpful and extremely knowledgeable. Dawn was able to provide information on the job and took payment over the phone. Thanks for all you guys did.
badcat3 Gastonia, NC Feb 19th, 2022	Steve and Curtis came out to inspect my roof and cover it with a tarp after a tree limb fell on it. They were great to work with and it turns out the roof didn’t need to be tarped at all. They explained everything well and I highly recommend them both!
Kaitlin Weber Gastonia, NC Posted on Feb 19th, 2022	Dennis, Curtis and John were all great and professional! Highly recommend! Excellent work.
D. long Shelby,nc Jan 28th, 2022	American ♥️👍restoration made our house a home again after a kitchen fire. Totally remodeled our home! It took several months. Emotional times ( fussing or hugging). They are team workers. There’s always someone to talk too. I honestly believe my team, Bill, Cameron, Arasay, Thomas & Shawn show empathy & do their best.
Mike S Shelby, NC Dec 21st, 2021	Dennis, Austin, Calvin and Aubrey did a great job rebuilding the kitchen after water damage. The workmanship was top notch and they were very courteous and friendly. Once Jordan took over as project manager, things went smoothly and communication was excellent. Overall very satisfied with the end result.
Aaron S. Shelby, NC Posted on Dec 21st, 2021	Brandon and William are very professional!!! They did a outstanding job cleaning our drier vent!
Angel C. Rutherfordton, NC Posted on Dec 18th, 2021	Brandon and William did a great job at cleaning our air ducts! They answered a lot of my questions and were very professional. Thank you!
Chris G Valdese, NC Dec 14th, 2021	Bill Davis, Calvin Wright, John Hood and Jim Rials are outstanding employees who do excellent work and represent American Restoration very well.
Joyce S. Mooresboro, NC Posted on Dec 8th, 2021	Asbestosis removal as well Steve, Dusty, and Cameron have done a wonderful job to make sure my home is ready for repairs. Thank you very much.
Joyce S. Mooresboro, NC Posted on Dec 8th, 2021	Dennis, Calvin, Aubrey and Austin did a great job restoring my home. The work was amazing and professional. I highly recommend this company.
Eric K. Mount Holly, NC Posted on Nov 22nd, 2021	Jacob, John, Jose, and Jason are the DREAM TEAM!!!!! Each one of these guys were absolutely fantastic to work with. Having to have your home torn apart is already hard enough, but these guys made it as manageable and as easy as possible. John went above and beyond to ensure there was no additional water damage when they finished up. Top shelf service. Highly recommend them to anyone.
Olivia L. Belmont, NC Posted on Nov 11th, 2021	Positive: Professionalism, Punctuality, Quality, Responsiveness, Value John did an amazing job helping us and getting the job done properly ! Services: Remodeling, Mold removal, Water damage cleanup
Crystal M. Clover, SC Posted on Nov 10th, 2021	John and Jason with American Restoration. Came to my home do to a fire in the AC unit and cleaned the ductwork. Extremely professional very considerate of my home daycare. Got the job done in a timely manner. I am so pleased with the work. John even took five minutes of his time to change my smoke detector batteries that I could not reach. They definitely went above and beyond. I highly recommend this company....
Willard W. Rutherfordton, NC Posted on Nov 9th, 2021	We have employed the services of American Restoration in the past and have always been impressed with their professionalism, thoughtfulness, and quality of work. Today, Jacob Lemley came to help us assess some interior environmental concerns. He was extremely knowledgeable and courteous. As always we are pleased with this company. Even the person who I spoke with on the phone (Dawn) went the extra mile to help me locate the area on their website to write this review! Great people and great service.
Deborah J Granite Falls, NC Nov 8th, 2021	Steve, Dusty, and Cameron were great to work with. They responded quickly, answered all our questions and kept us informed through the entire process. Thanks, Guys!